Integration
Amazon Q in Connect
- Timenot billed
- Bytesnot billed
- Unitsbilled
In one line
Per voice minute, chat, email or task that the assistant touches inside Amazon Connect.
What gets missed
Cost and usage reports still tag it with the old product code AWSWisdom, so the line is easy to miss. Self-service and agent-assistance meter separately, and voice bills per minute of the contact rather than per contact.
Find it on your bill
Filter Cost Explorer or your Cost and Usage Report by these usage types. A usage type with no region prefix means us-east-1.
QinConnectAgentAssistanceVoiceQinConnectSelfServiceChatQinConnectAgentAssistanceEmailQinConnectAgentAssistanceTask
Bills the same way
These services turn exactly the same meters, so what you learn here transfers.