Integration
Amazon Connect Cases
- Timenot billed
- Bytesnot billed
- Unitsbilled
In one line
Billed per case created, from the agent application, the API, or a contact flow action.
What gets missed
A Create Case block in a flow bills every time it executes successfully, so a misrouted flow opens and charges for a case per contact. Tasks and Customer Profiles used alongside Cases meter separately.
Find it on your bill
Filter Cost Explorer or your Cost and Usage Report by these usage types. A usage type with no region prefix means us-east-1.
us-east-1-case-created
Bills the same way
These services turn exactly the same meters, so what you learn here transfers.